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Important questions and answers

When you book with, you don’t actually book a specific car, but a vehicle category. Then, when you go to pick up your car, you’ll often have a choice of cars in that class. If you 100% want a specific car, you’ll have to make this request directly to the rental company once your booking has been made. They’ll be happy to assist you – however it will depend on availability at your pick up location. If the exact make or model of vehicle you saw during the booking process is not available, you’ll get an equivalent alternative.

When you book with, your reservation is submitted to the rental brand that you chose. Once it’s confirmed, you’ll receive an email letting you know, including your rental voucher – this usually happens within a few hours. You’ll need this voucher to pick up the car. If you don’t receive your voucher, please contact us.

You can use a number of payment methods to book the car, but currently you need to present a credit card when you pick up the car. If you don’t provide a credit card at the rental desk, the car rental company reserves the right not to deliver the car, and can’t be held responsible.

For booking, you can use a number of different credit and debit cards. Car rental agents require a credit card in the driver's name. This is because a deposit is required which is not collected by the credit card until the car is returned. Always check that the credit card has enough credit when you pick up the car. If you don’t produce a credit card when you pick up the car, it isn’t possible to get a refund. So make sure you bring a credit card!

In this case the owner of the credit card must register as a main driver even if not driving the car and will have to add an additional driver that will he or she who will guide. In the event that the owner does not possess a valid driver's license, the car will not be granted because this scenario would not be in line with the conditions of hire.

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